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Specialist Motorcycle Workshop Solutions
Buying and preparing a new Battery

The hydrogen gas given off by a battery can cause an explosion. 
Acid can blind you. 
Acid will burn your skin
Goggles and protective gloves should be worn when preparing a new battery.
Note that even sealed batteries can be dangerous, if grossly hugely overcharged and allowed to get quite hot, which would happen if the battery was charged with a high current automotive charger!

Should you be leaving a customer to deal with this?


This is an example taken from a national forum:-

"For some reason the bike shop decided to sell me a battery that needed filling prior to use rather than the solid sealed type. I've filled the battery and put the seals in place. What happens next?

The instruction manual says do not charge off bike for 24hrs. When I bought the battery they asked if I had a trickle charger. I told them I would be using another bike to get the initial charge up. At no time did they mention it would need to be filled and absolutely nothing about waiting 24hrs post-filling to put it on a charger.

Could someone kindly tell me whether safely I can put it on the charger now or if I have to wait."


Consequently various pieces of incorrect information are given to this person via the forum, most of which is incorrect.

From a customer point of view, this way of selling batteries will be looked on as very unprofessional, and the lack of information and instruction given to him will further that opinion.

If this battery fails within warranty, well, you may replace it and so the whole scenario will start again. You also have the paperwork involved with a battery warranty claim, as well as possible disposal or return shipping charges.

If the battery manages to last just over 12 months, then you may well sell a new battery, or the customer will go elsewhere as the last one you supplied last year failed after a relatively short time!

Batteries can be extremely dangerous and many people will not be aware of how dangerous. Batteries should be prepared and charged before handing them over to the customer. This WILL reduce warranty claims and your time taken up dealing with them.

In reality is is not always practical to make the customer wait, but nine times out of ten, if it is explained that you are preparing it properly and ask the customer to come back in 2 hours or so, i am sure they would be fine with it if they are advised their battery will last longer because of it.

BatteryMate 150-9 will initialise and fully charge a battery in around 30 minutes.
OptiMate Pro-S will initialise a battery in 1 hour
OptiMate Pro-2 will initialise 2 batteries at the same time in 12 hours.
OptiMate Pro-4S can initialise up to 4 batteries in around 2-3 hours
OptiMate Pro-8S can maintain 8 batteries indefinitely until they are sold. You could even rotate 16 of the most common batteries on a weekly basis which i am sure would cover most situations.

Scenarios regarding buying new batteries:

Scenario #1: 

Battery or motorcycle dealer fills the "dry" battery with sulfuric acid electrolyte, and possibly charges it once, maybe not, and sticks it on the shelf for sale.  The battery begins to deteriorate from that moment on.  The battery deteriorates especially fast if acid is installed and the battery NOT properly "initiated".  The battery sits there deteriorating, awaiting the customer.    Customer enters the shop, and needs a new battery RIGHT NOW.   The shop has one on the shelf which may already have lost a lot of capacity, and may already have a vastly decreased life. Sulphation may have already started! The customer fits it and luckily the battery starts the bike. This battery may last 12 months if used regularly.

Scenario #2:

The dealer fills the battery while the customer waits, installs the battery, and the customer rides off "happy".  Such a battery has not properly absorbed the acid, will have bubbles as well as dry places at the plates ...all create hot spots and chemical problem areas, and the new battery will NOT have 100% of its plate areas initialized chemically nor electrically.  That battery will NOT last nearly as long as it should, certainly NOT give proper long life; nor will it operate to its rated capacity and performance.    This type of battery often fails rather early in its hoped-for life with a shorted cell.

Scenario #3:  

The dealer fills a fresh battery with acid mixture, initializes it and charges it with an OptiMate Pro or BatteryMate charger, and then connects it permanently to a maintenance charger such as OptiMate Pro-8 Smart Charger on his shelf, whilst waiting for it to sell. A customer walks in requiring a battery immediately. You bring them out a New, fully charged battery which they do not have to deal with, except to fit it to the bike. This battery will last longest and have the lowest self discharge rate and you have a very happy customer.

Scenario #4:  

Customer purchases a battery from the shop. They fill it with the acid that comes with it and didn't bother reading the instructions. They fill the battery, fit the cap and immediately fit the battery to the bike. The battery will fail prematurely, possibly within warranty luckily, or just after more commonly. The battery will have a bulging case if it was still gassing when the cap was fitted, corrosion around the battery area may have set in and acid may even be evident at the bottom of the terminals.

Scenario #5:  

Back at Scenario #4 again..... Customer returns the battery as 'defective', and is given a replacement if under warranty, or sold a new one if not. the new battery has not been properly prepared and charged. And so it goes on.

Over time, people just expect these batteries to have a limited life span, when they should last at least 5 years if prepared and maintained properly. 

Things to know:

The higher the ambient temperature, the faster the self-discharge, and more need for re-charging/maintaining.

If initialization is not performed correctly, the battery will NEVER reach its full capacity; AND, will be very likely to have a shortened life.   It is important that gas bubbles be eliminated during the initialization period and a full and complete soaking of the internal parts accomplished. 

 
 
A.B.N 25 541 008 268